Conditions d'utilisation

This website is operated by piccolo | concept store. Throughout the site, the terms “we”, “us” and “our” refer to piccolo | concept store. piccolo | concept store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


By placing an order for any products on the website (‘Order’) the Customer is offering to purchase the products on and subject to these Terms. Each Order the Customer places will be a separate and binding agreement between the Customer and us with respect to the supply of the Products in accordance with these Terms. By placing an Order, the Customer is acknowledging agreement and understanding of all policies, including shipping, return and any other policies that may apply once an Order is placed. It is the responsibility of the Customer to inform themselves of any and all policies before placing an Order.

All Orders are subject to availability of the Products and confirmation of the correct Order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Switzerland and are intended as an estimate only and are subject to any delays resulting from postal delays or force majeure (for example COVID-19) for which we will not be responsible. The Customer acknowledges that all Orders through the Website are with respect to products intended for personal and domestic use only and non-commercial use.

We reserve the right to accept or reject an Order for any reason at any time. When placing an Order the Customer undertakes that all details that are provided to us are true and accurate, that the Customer is an authorized user of the credit or debit card or bank account used to place the Order and that there are sufficient funds to cover the cost of the Products.

We reserve the right to hold and/or refuse an order pending credit card verification. 

Changes to items on orders, shipping addresses or names are not permitted once an order has been processed. Further, we can refuse any amendment or cancellation of an order at any time.


The price of our products includes VAT at the applicable rate chargeable in Switzerland on the date of the order. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

Shipping costs are charged in addition to the prices of products; such additional charges are clearly displayed before the Order is confirmed and when the order is definitively validated.

We reserve the right to change or alter the prices of our products without notice at any time. Where there is a technical error, we reserve the right to amend this error and cancel any order impacting by this pricing error.

Product information and availability

We have made every effort to display as accurately as possible the colors and images of our products that appear on our website. We cannot ensure perfect similarity and we are not responsible for any variations. We cannot guarantee that your computer monitor's display of any color will be accurate. For any questions about products, the Customer is encouraged to contact us at

We do not warrant that the quality of any products purchased or obtained by you will meet your expectations.

Product availability on our website is not guaranteed. If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our website, we will not process your order. If you have already paid for the product, we will refund you the full amount of the product as soon as possible. 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 


For full details on shipping, please see our Shipping Policy.


Any period or date for delivery of products stated by us is intended as an estimate only and is not a contractual commitment. We will use its best endeavours to meet any estimate delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date. We reserve the right to amend delivery methods without notice.

Returns & refunds

For full details on returns and refunds, please see our Returns Policy.

Payment method

Currently, we accept Mastercard, Visa, Apple Pay and PayPal.


Your personal information will be collected, used and disclosed in accordance with our Privacy Policy.


When signing up with any of piccolo | concept store membership platforms, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.

Accuracy, completeness and timeliness of information 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at